Terms and Conditions

A “Client” is all persons named on the booking form intending to travel with BEZAK TURİZM İNŞAAT NAKLİYAT LİMİTED ŞİRKETİ.
A “Product” is any service sold by BEZAK TURİZM İNŞAAT NAKLİYAT LİMİTED ŞİRKETİ, referred to as “BEZAK Travel”.
All clients will be deemed to have read, understood, and accepted all Booking Conditions.
To confirm a booking, BEZAK Travel requires that the agent has taken full payment of all monies due. A contract between the Client and BEZAK Travel comes into existence when BEZAK Travel has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that they have full authority to do so on behalf of all persons whose names appear thereon and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters arising from it, is subject to Turkish law and the exclusive jurisdiction of the Turkish Courts. No employees or representatives of BEZAK Travel have any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of BEZAK Travel, unless such be in writing and signed by the Director of BEZAK Travel.
BEZAK Travel reserves the right to decline any booking at their discretion without further explanation.

Amendments and Cancellations by Clients

1. Clients can cancel at any time. The cancellation will be effective as at the time that BEZAK Travel receives a written request from the Agent or from direct bookings from the Client, and the following cancellation charges will apply: a) More than 19 days prior to departure – 10% of the product cost or €60, whichever is higher. b) 19 days to 48 hours prior to departure – 35% of the product cost or €60, whichever is higher. c) Less than 48 hours prior to departure – 90% of the product cost or €60, whichever is higher. d) No refund is given for a partially used Product.

2. After the booking has been confirmed, proposed amendments must be written by the “Lead Client” and will incur an administration fee equivalent to €45 except for the first change, which will incur no fee or as otherwise agreed. No requested change can be guaranteed.

3. If any number of the party is prevented from traveling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by BEZAK Travel.

4. If a refund is payable by BEZAK Travel to the Client, the refund amount will be calculated according to the conditions set out in Section 2.1 and with consideration of evidence of exceptional circumstances. All bank fees incurred from processing/transferring the credited amount to the Client will be the responsibility of the Client.

Information and Pricing Policy

1. Before a booking is confirmed, BEZAK Travel reserves the right to amend brochure prices due to any circumstances outside the control of BEZAK Travel such as but not limited to changes relating to governmental action, increases in transportation costs (including scheduled airfares and the cost of fuel), changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees, and exchange rates.

2. Bank transfers are accepted as the full amount payable as published. BEZAK Travel only accepts Credit Card payments in Turkish Lira, Euro, and US Dollar. Generally, the amount is paid in Euro currency. The full amount payable in Euro is calculated by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. The said exchange rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your Credit Card for the amount of Euro that was withdrawn by BEZAK Travel. BEZAK Travel accepts no responsibility for variations in the final transaction amount due to fees and exchange rates used by banking institutions.

3. Product information is published by BEZAK Travel in good faith and BEZAK Travel will use its best endeavors to operate all products as advertised. BEZAK Travel reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.

Cancellation by BEZAK Travel

1. All BEZAK Travel products are subject to a minimum number of participants except for Guaranteed Departure Products listed in Clause 16.

2. BEZAK Travel reserves the right to cancel any confirmed booking in any circumstances; however, BEZAK Travel will not cancel a “Guaranteed Departure Product” except in the unusual circumstances of force majeure, defined here as war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation, or any other external circumstances beyond the control of BEZAK Travel. Compensation is not available if BEZAK Travel is forced to cancel or in any way change a tour due to force majeure, but where BEZAK Travel is unable to provide the tour booked, BEZAK Travel will return to the Client all monies paid to BEZAK Travel (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.

Tour Meeting Point

Clients are fully responsible for transportation to and from the “Tour Meeting Points” as set out in the relevant brochures, website, or as advised by BEZAK Travel staff.

Liability of BEZAK Travel

1. BEZAK Travel Products, and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions, Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. BEZAK Travel accepts no liability for Client’s damages where BEZAK Travel has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. BEZAK Travel accepts no liability if there has been no fault on the part of BEZAK Travel or its suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of BEZAK Travel by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.

2. In respect of carriage by air, sea, and rail and the provision of accommodation, BEZAK Travel’s liability in said cases will be limited in the manner provided by the relevant international conventions.

3. BEZAK Travel accepts no liability if additional costs to the Client are incurred through delay, accident, or disruption of the Product(s) beyond the control of BEZAK Travel by force majeure or otherwise.

Travel Documentation

It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines, and other medical certificates and all necessary travel documents. BEZAK Travel is not liable for damage arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by BEZAK Travel but without liability.

Health and Conduct

Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a Client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make any such disclosure will constitute a breach of these booking conditions and relieve BEZAK Travel from any obligations and liability.

Client Exclusion and Local Law

Clients agree to accept the authority and decisions of BEZAK Travel employees and its supplier’s employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of BEZAK Travel. In the case of Client ill health, BEZAK Travel may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. BEZAK Travel shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.

Photographing

Our authorized representatives may take photographs and films of our Clients while using any BEZAK Travel Product. BEZAK Travel reserves the right to use said material for any advertising or promotion without obtaining further consent. BEZAK Travel also reserves the right to use any comments Clients make, questionnaires or complimentary letters with respect to BEZAK Travel or its Products in promotional literature without obtaining further consent.

Complaints

If the Clients have a complaint about any of the Product arrangements, the Client must raise the complaint immediately with a BEZAK Travel employee so that BEZAK Travel can use its best endeavors to rectify the problem. BEZAK Travel cannot rectify a problem it’s unaware of. Failure to complain on the spot will extinguish or at least reduce BEZAK Travel’s liability to pay compensation. Should BEZAK Travel be unable